Terms and Conditions – Canary Clean
Last Updated: 5/25/2025
1. Introduction
Welcome to Canary Clean. These Terms and Conditions (“Terms”) apply to bookings made through our website (canaryclean.com) and via phone. By booking our cleaning services, you agree to these Terms.
2. Booking and Service Agreement
Bookings can be made via our website or by phone. Once confirmed, a service agreement is established between you (the “Customer”) and Canary Clean.
3. Pricing and Payment
Prices listed on our website or quoted by phone are in USD and include applicable taxes unless otherwise stated. Prices quoted by phone are in USD and may or may not include applicable taxes. We accept major credit/debit cards. Payment details must be provided at the time of booking, and a pre-authorization hold may be placed on your card one day prior to service. Your card will only be charged upon completion of services.
4. Cancellations and Rescheduling
To cancel or reschedule your cleaning appointment without incurring a cancellation fee, you must notify us by 5 PM the day before your scheduled service. Failure to provide timely notice will result in a cancellation fee of $50.00.
5. Access to Property
Customers must ensure that our cleaning professionals have safe and timely access to the property. If entry cannot be gained or is delayed beyond 30 minutes, a cancellation fee may be applied.
6. Liability
Canary Clean is bonded and insured. While we take every precaution to ensure care of your property, we are not responsible for:
- Existing damage prior to our cleaning services.
- Damage caused by faulty equipment or materials provided by the Customer.
- Requests made by the customer including but not limited to:
- Adhesive removal
- Movement of furniture
- Damge to blinds or curtains, or their fixtures
Please notify us of any issues within 24 hours of service completion so we can address concerns promptly.
7. SMS Communications
By providing your phone number and booking a cleaning through our website, you consent to receive SMS messages from Canary Clean. These messages may include booking confirmations, appointment reminders, promotional offers, and referral rewards. Message and data rates may apply. You may opt out at any time by replying STOP.
8. Customer Obligations
Customers agree to:
- Provide accurate, up-to-date information for bookings.
- Ensure a safe and accessible environment for our team.
- Notify Canary Clean of any special instructions or requirements prior to the service.
9. Satisfaction Guarantee
If you are not satisfied with the quality of our service, contact us within 24 hours of the completed service. We will promptly address your concerns and arrange for re-cleaning if appropriate.
10. Privacy
Your privacy is important to us. Our Privacy Policy details our commitment to safeguarding your personal information.
11. Modifications to Terms
We reserve the right to update these Terms at any time. Updates will be posted on our website. Continued use of our services indicates acceptance of any changes.
12. Arbitration Clause
Any dispute or claim arising from or relating to these Terms, the breach thereof, or the services provided by Canary Clean, shall be resolved exclusively by binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). Arbitration shall be conducted by a single arbitrator in Austin, Texas. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The parties waive any right to a trial by jury.
12. Governing Law
These Terms are governed by the laws of the State of Texas and any disputes will be resolved within the jurisdiction of Austin, Texas.
13. Contact Information
For questions about these Terms, please contact us at:
- Email: support@canaryclean.com
Thank you for choosing Canary Clean—we look forward to serving your residential cleaning needs.
