Frequently Asked Questions

Book online at canaryclean.com in about 60 seconds. Pick your service type, choose a date and time, enter your address, and check out. You'll get an instant confirmation with your team's details. No phone calls or in-home estimates required.

Pricing depends on your home size, service type, and how often you book. Recurring plans (weekly, biweekly, or monthly) cost less per visit than one-time cleans. Enter your bedrooms and bathrooms in our online booking form and you will see your exact price instantly, before you confirm anything.

Every standard cleaning covers all living areas: kitchen counters, sink, stovetop, and appliance exteriors; bathroom sanitization including toilets, showers, and mirrors; dusting all surfaces and ceiling fans; vacuuming carpets and rugs; mopping hard floors; and making beds. We follow a detailed checklist every visit.

It depends on your household. Singles or couples with no pets usually do well with monthly service. Families with kids benefit from biweekly cleaning. Pet owners and allergy sufferers often prefer weekly visits. Biweekly is the most popular frequency among our Austin clients because it keeps the home consistently clean without overdoing it.

A standard clean maintains your home: dusting, vacuuming, mopping, and sanitizing surfaces. A deep clean is a more intensive reset that adds baseboards, light fixtures, window sills, tile and grout, and detailed scrubbing in kitchens and bathrooms - with inside-fridge and inside-oven cleaning available as add-ons. Most clients start with a deep clean, then switch to recurring standard cleanings to maintain the results.

Yes. We offer weekly, biweekly (every two weeks), and monthly recurring plans. Recurring clients pay less per visit than one-time bookings, and deep clean tasks rotate in over time, as needed, at no extra charge. There are no contracts and you can cancel or adjust your frequency anytime.

Every member of our team is fully insured, bonded, and has passed a thorough background check. Your home and belongings are always protected. We also carry liability insurance and workers' compensation coverage.

Eco-friendly, non-toxic cleaning products are available on request - just add a note when you book, or let your cleaner know, and we will use them. If you have specific preferences, sensitivities, or products you would rather we use, tell us and we will accommodate.

Not at all. Most of our recurring clients are at work or out while we clean. You can provide a door code, lockbox combination, or spare key. Just add your access instructions when you book, and your team will handle the rest.

Yes, you can reschedule or cancel online anytime. Just let us know by 5 PM the day before your visit to avoid a $50 late-cancellation fee. Recurring clients can also skip individual visits or pause their schedule without losing their spot.

We do our best to send the same team to every recurring visit - they learn your home's layout, your preferences, and any special instructions, which means better results over time. Occasionally scheduling or staffing means a different crew steps in; every cleaner is background-checked and works from the same detailed checklist, so the quality stays consistent.

We offer a 100% satisfaction guarantee. If anything is not up to your standards, let us know within 24 hours and we will come back within 48 hours to make it right at no extra charge. No questions asked.

Not currently. We focus exclusively on residential recurring, deep, and move-in/move-out cleans for homeowners and renters. If you manage a short-term rental, we're not the right fit - and we'd rather tell you up front than waste your time.

No. A quick tidy helps (picking up clothes, toys, and dishes off counters), but you do not need to pre-clean. Our team handles the actual cleaning. Most recurring clients develop a simple 5-minute pickup routine before each visit, and many stop worrying about it entirely after the first few cleans.

Tipping is appreciated but never required. For recurring visits, $10 to $20 per visit is a common range in Austin. For one-time or deep cleans, 15 to 20 percent of the total is standard. Many clients also give a holiday bonus equal to the cost of one visit. You can add a tip during checkout when you book.

We serve Austin and the surrounding metro area including Round Rock, Cedar Park, Pflugerville, Leander, Hutto, Bee Cave, Lakeway, and Georgetown. If you are unsure whether we cover your neighborhood, enter your address in our booking tool and it will confirm instantly.

Yes. Our team arrives with all supplies, equipment, and products needed for your clean. You do not need to provide anything. If you prefer we use a specific product or your own vacuum, just let us know.